Greetings Trainers,
It's come to our attention that a number of players appear to be finding themselves randomly kicked from the PWO Game Server for no obvious reason, when they have not been AFK and the server remains online. Those players may also find themselves prevented from rejoining the game, with the client not passing beyond "Authenticating".
We are also aware of a number of reports of the latter Authenticating problem occurring for users who attempt to log in for the first time after several hours of non-play. The game fails to load due to the server rejecting the connection, as it appears to believe you have already exceeded your connection limit.
We are investigating both issues and hope to have them resolved shortly. To help us out, if you are having any of these issues, please include exactly what you were doing at the time they happened in your reports and whether anything else unusual occurred up to that point.
Update:
Some new patches have been applied to the server which we hope will resolve both of the above issues.
If you still continue have these problems, please let us know, being specific as to which issue and when and how it happened.
We apologise for any inconvenience caused.
It's come to our attention that a number of players appear to be finding themselves randomly kicked from the PWO Game Server for no obvious reason, when they have not been AFK and the server remains online. Those players may also find themselves prevented from rejoining the game, with the client not passing beyond "Authenticating".
We are also aware of a number of reports of the latter Authenticating problem occurring for users who attempt to log in for the first time after several hours of non-play. The game fails to load due to the server rejecting the connection, as it appears to believe you have already exceeded your connection limit.
We are investigating both issues and hope to have them resolved shortly. To help us out, if you are having any of these issues, please include exactly what you were doing at the time they happened in your reports and whether anything else unusual occurred up to that point.
Update:
Some new patches have been applied to the server which we hope will resolve both of the above issues.
If you still continue have these problems, please let us know, being specific as to which issue and when and how it happened.
We apologise for any inconvenience caused.