Well actually,
Theres a very simple process that can be under taken. The first step Is detecting the problem. ( They have done this ) The second step is Evaluation of the problem ( An overall Summary of exactly what is happening and the full understanding of it. ) The third step is troubleshooting the problem. ( A simple task of trial and error until one discovers the best way to fix the problem) The fourth step is the execution of the various tasks that will fix the problem. The fifth step is Another evaluation to ensure the problem has been fixed. The sixth step is putting the game back online, but with steady observation, as the fix to the problem may have in fact, caused another problem. In which case the steps need to be retaken to fix that problem. The reality of it is that no matter how far the system advances they will continue to encounter problems and they will continue this process to fix them, but the beauty of the process is that once you've gone through the steps enough times with various problems, big and small, you begin to get a grasp of how long it will take to fix the problem. I'm just asking if i can get a simple, ''Oh yeah, it should be back up in about 7-8 hours, we are currently in step four, we've found the root of the problem and are applying fixes to it right now.''