Post on the
tokens/membership tracker, and be sure to include screenshots of the receipts of the donations, as proof of purchase.
When a <img src="http://www.pokemon-world-online.net/forum/public/style_emoticons/<#EMO_DIR#>/DEV.png" class="bbc_emoticon" alt="
EV:" /> or <img src="http://www.pokemon-world-online.net/forum/public/style_emoticons/<#EMO_DIR#>/ADM.png" class="bbc_emoticon" alt=":ADM:" /> is active, they can look into it and resolve it.