If you are still having problems with this there are two things you can do. If you still have access to the Playerdex you can log in there and on the Community Watch page make an Account Issues post.
If you can't log into the Playerdex you'll need to join the IRC Chat, which is linked below in my signature and also clearly linked on the PWO home page, and ask for Admin to help there.
Whichever option you choose, be patient, a staff member will help you as soon as possible.