While I can not do anything to help, please do calm down and be patient. The staff is super-bogged down by email issues.
Also some people are attempting to help you, and have not stated their opinion. Just keep an open mind =P A staff member has seen this, and with any luck it'll get sorted. As for now, know that the entire game/server are basically in more final stages of being put back together again and that there isn't much manpower to handle everything.