Map Loading Issues. (black screen)

furchia

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Jun 10, 2012
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black screen here as well. for several days. all the advices with MSIE and language settings completed but no use. :(
 

pikapika555

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Jan 2, 2021
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Hi, I have the same problem as @coffeecat86 (black screen after logging in and "Attempting to reload the map (Viridian City), if problem persists try again later."). I tried everything but to no avail :/ How to fix it? :(
 

ShinyMuskyEZ

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May 18, 2021
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Hi, I have the same problem as @coffeecat86 (black screen after logging in and "Attempting to reload the map (Viridian City), if problem persists try again later."). I tried everything but to no avail :/ How to fix it? :(
Can you take a screenshot? I can also make it easier for the staff to see and fix it.
 

thunderclap

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Mar 12, 2013
Messages
462
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This error occurs when your ISP, firewall, hardware adblocker, or router is blocking PWO's map server. Usually it's your ISP (internet service provider) and there's not much one can do about it.

If you have access to a different wifi hotspot, or cellular internet (ie. rocket stick), try that. Otherwise, you could play using a VPN.
 

Ketsuf

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Dec 14, 2019
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Hii I have the same thing going - This happened after I used rope. Idk what happeend and everything was actually just doing okay
 

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Jinji

PWO's Resident Gengar
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Hii I have the same thing going - This happened after I used rope. Idk what happeend and everything was actually just doing okay
A Staff member will need to teleport you when they are available in-game.
 

Pansy

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If you still need help tomorrow (12 hours from now) I should be mostly available to log in and help. Just @Vod in the Discord.
 

teetow

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Oct 19, 2023
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Black map screen error the whole day today, any ways to fix? new to the game
 

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thunderclap

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Mar 12, 2013
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@teetow @Miss-BunnY
Black Screen / Map Loading Issues: I have some general recommendations, since it's a long-standing occasional issue affecting a small minority. Sorry that you are having problems. These are in no particular order so try what is easiest for you first, and please report back the results.

1. Try typing "/ref" in the in-game chat.
2. Try a different internet connection, such as a different Wifi hotspot, or tether from your phone, if available, to test. Or try a VPN (there are free ones like ProtonVPN).
3. Your keyboard language should be set to English (United States). PWO does not support Unicode (characters with accents).
4. Try reinstalling PWO. I've had corrupt installations making certain maps glitched / displaying incorrectly and/or unusable.
5. Try temporarily disabling any firewalls / antivirus on your computer, or make exceptions for PWO. Not sure what port(s) PWO uses..
6. Make sure the time and date is set correctly on your computer.
7. Try using a different computer.
Once the cause is known, it's easier to try to correct it.

Most recent successful fix I've seen was #6. Good luck.
 
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