I'm can't play, stuck in black :(
- Thread starter SilverCis
- Start date
Klay
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I tried everything from the first message, nothing helped. Tried three solutions from Froxt's post, also didn't help.
The chat does not work, it seems to me that I am out of time and space. I suppose that these are some kind of problems with the connection to the server, but I no longer know how they can be caused.
Tried turning off the antivirus, tried turning off the firewall, tried adding PWO to firewall exceptions. All is in vain. Alt account behaves the same way.
I will try Discord if there is no way out.
The fact everything is blank, you have no chat tabs apart from global, and there is not even a system message on the chat suggests you aren't even getting a connection to the server. That suggests the problem is likely on your end, but that unfortunately means it's difficult for us to diagnose the problem ourselves. That you say you have checked your firewall and antivirus software (just checking, it's not Norton or Malwarebytes Pro is it?) and still have issues is especially troubling.
This is a long shot as it shouldn't really cause connectivity issues either way, but have you tried running as an Administrator?
This is a long shot as it shouldn't really cause connectivity issues either way, but have you tried running as an Administrator?
I run the application as the administrator. I have disabled the firewall. Kaspersky Antivirus and I also tried to turn it off. I went to "Internet Properties" ... Nothing helps. I tried everything that is described in that topic in the first post, as well as what Froxt post. Nothing. Is there some way to find out what the problem is on my side?
I noticed on Discord you were using a Russian-looking username. PWO is sometimes glitchy if your system is set to a non-English locale. Could you try the steps here, and see if they help?
thunderclap
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You could try connecting to PWO through a free VPN service. Maybe your IP range / region is blocked for some reason.
Changed both 'Location' and regional standards. Alas, it doesn't help either.
I tried using ProtonVPN and connecting via Finland. The result is the same, it didn't help.
I have guesses, like the problem is in the game installer or something. Perhaps there is an installer of a more recent version than on the site?
Not really - it's just more confirmation your game isn't connecting to our server, since all the text on that screen is populated from initial data sent via our server (with the exception of the top-right box).
Your theory about the installer is possible - there have been known instances of installers downloaded from certain mirrors getting "corrupted" for certain users, something which we're still trying to figure out. Could you try reinstalling PWO, but choose a different mirror to the one you used first time around?
Your theory about the installer is possible - there have been known instances of installers downloaded from certain mirrors getting "corrupted" for certain users, something which we're still trying to figure out. Could you try reinstalling PWO, but choose a different mirror to the one you used first time around?
Alas, I have already tried reinstalling from all mirrors on the site ...