Client crashes

[grombindal68]

Hello everyone,

I have a small issue with the client. So I downloaded the latest version and installed it without any issue. When I start the client I can enter my login and password without any issue and the game start loading but when it is loaded the client crashes afte 2-3 sec without any error messages. I thought it was a problem of firewall or antivirus so I added the game as an exception but it did not work. I also tried to run it as administrator or in compatibility mode but it did not solve the problem.

Does anyone can help me with this issue?

Thanks

 

[Jinji]

How are you starting PWO? Have you placed its shortcut in any kind of dock, or are you just clicking it directly?

 

[grombindal68]

Running it from the desktop or directly from the .exe file give the same problem.

 

[Shiny!Midou~]

join us in https://pokemon-world-online.com/chat.php to help u better this way

 

[grombindal68]

Is it possible to get a log from the client to try to see where the issue comes from?

EDIT: So I looked into previous posts in the forum in order to try to solve the issue and I tried everything I could find, even the fix for the maps loading issues but nothing seems to work.

I precise that I installed PWO on Windows 10 family edition with the following specs.

Intel Core i3-8350K 4.00GHz
24.0 GB DDR4 RAM 2133MHz
Nvidia GeForce GTX 750 TI
Nvidia GeForce GTX 970
Motherboard MSi Z-370 PC Pro

And here is what I tried:
- Installed PWO in another location "G:\PWO\"
- Run PWO with admin rights and/or with compatibility for windows XP
- Installed it on another computer
- Try to connect with another account
- Tried both graphic cards for OpenGL
- Change language and formats for non-unicode applications
- Set internet options to default
- Open ports 800-801
- Added the exception for PWO on firewall and antivirus

I also noticed that the game actually start 1/50 times. Seems random to me.

I'm out of ideas