security code where it should be PIN

Draii

New Member
Joined
Nov 24, 2012
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I would like to make a transfer through the global link, but I can't because it's asking a security question instead of the trade's PIN, and I can't do anything to recover the security or even change the pin :/
Can anyone help me?
 

Draii

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Nov 24, 2012
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Yes, I tried, but it always says that it is not the right security code (Security question(s) answered incorrectly.)
 

Feathers.McGraw

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Community Guide
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May 6, 2022
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I'm sure you can change it by going to Playerdex, my account, account data & security then scroll down to see Security Questions just under trade pin.
 

Isguros

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May 9, 2013
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You're able to update/set a security question in the Account Data & Security section of the My Account tab on the PlayerDex, though they might ask you for your security question for confirmation.
 

Draii

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Nov 24, 2012
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Exactly what happens, as I don't remember what it was, I can't change it...
 

Jinji

PWO's Resident Gengar
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I'm now wondering if it's actually possible to reset your security questions if you don't remember your original answers...
@takuku Pinging for attention as I feel you'd be best equipped to provide support for this issue.
 

Draii

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Nov 24, 2012
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Yeah Jinji, I even got in touch via Disc but I really can't do anything because I don't remember the security question. I've tried everything and I can't. I just wanted to send some tokens :(
 

thunderclap

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Mar 12, 2013
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Come to think of it, i had the same issue back in 2017. Made a community watch post in Playerdex and eventually they did reset my security questions.
 

Draii

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Nov 24, 2012
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I feel a little more relieved to know I wasn't the only one. I'm hoping they reset mine too
 
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